WHAT IS NEEDED?
Your credentials for the admin account (you received credentials in the registration email).
WHAT ARE THE STEPS?
1. Contact us
- Write us an email by using the contact form. You will be informed that we received your question by email to the address you entered.
- Call us on +420 224 933 919. For the identification we will need the name of G Suite domain to which your question refers.
Tip: To help us to answer your question as quickly as possible, please include all relevant information.
- We start to solve your case as soon as we open the ticket. We try to solve all cases in the best effort approach - that means we try to resolve your case as soon as possible with regard to the severity of the ticket.
3. Complicated cases
- If your case is more complicated or more complex, we will probably need more information and potentially testing on your side. Your cooperation will help us to solve the case as quickly as possible.
- We can ask you for:
-A list of steps you took to reach this state, potentially screenshots with an error or a problem.
-Testing of the recommended steps to correct the problem.
-Collecting and sending to us an additional informations such as log files
If you are still experiencing difficulties don't hesitate to contact us here.
Support team Revolgy