It can happen customer will reach out with something Youtube related. While there is nothing much we can do regarding Youtube itself (youtube has it’s own support), we can at least try to guide them into the right direction.
https://support.google.com/youtube/?visit_id=638814270400129384-2513336288&rd=1#topic=9257498
This page has a lot of valuable information that could help user solve his issue, but in case he has something really specific, and needs a “live” (people) support, he will not be able to get it here. At this moment there is no link on this page that will put you in direct communication with someone from Youtube Support.
Request a call https://support.google.com/youtube/contact/c2c_commerce_contact (only link at the moment that gives you hope you will get in touch with real person).
Please keep in mind that email for support yt-partner-support@google.com gives you a bounce that the email address is not monitored (checked on April 2025) Chat option not active as well https://support.google.com/youtube/contact/commerce_chat
Useful forms:
Impersonation Form: https://support.google.com/youtube/contact/impersonation Trademark Complaint Form: https://support.google.com/legal/troubleshooter/1114905 https://support.google.com/legal/troubleshooter/1114905#ts=1115645&ci=yes
Useful Articles:
https://support.google.com/youtube/answer/4628007 https://support.google.com/youtube/answer/2807622?hl=en
In case none of the above helps try raising ticket to https://support.cloud.google.com/portal/u/0/cases explain the situation and ask for guidance ( Youtube is out of their scope but they might be able to at least advise who to contact and how).
Example of a Youtube related ticket in the Freshdesk: https://revolgy.freshdesk.com/a/tickets/130285