It happens! The customer calls in a panic. Their only Super Admin left the company ages ago, and now they're locked out of the Admin Console—usually right when they need to do something critical.

Don't worry! I have your back. Our mission is to get the rightful owner back in control without compromising security.

? The Golden Rule: What NOT To Do

Before we do anything, remember this: NEVER, ever reset the password of an old admin account and hand it over to the customer. This is a major security breach and a huge no-no!

? Path 1: The "Datová Schránka" (The Speedy Pass)

This is the fastest, easiest, and most preferred method for our Czech customers.

  1. Tell the Customer: Ask them to send an official request for a new Super Admin account creation via their company's Datová schránka (data box).
  2. Give Them Our Address: Our data box ID is tqcpbr2.
  3. Your Internal Action: As soon as they confirm they've sent it, ping Heli or Vladanka. Ask them to keep an eye out for the request and forward it to you the moment it lands.
  4. Success!: Once you have that official request in hand, you are fully authorized to create a shiny new Super Admin account for the customer. Problem solved!

?️ Path 2: The "Techy Proof" (DNS Record)

This option proves they own the domain by having them make a small change in their website's backend.

  1. Tell the Customer: Ask them to prove they own the domain by adding a specific TXT record to their DNS settings.
  2. Give Them the Code: You can provide a unique string, like revolgy2906724983 or revolgy[TicketID].
  3. The Catch: Be prepared for a bit of hesitation! This often sounds like complicated magic to a non-technical user. Always offer Path 1 first, as it's much more user-friendly.

? The "All Else Fails" Huddle

In the extremely rare case that neither of the options above works (maybe they don't have a data box and have no idea what DNS is), don't try to solve it alone.

Your Action: Huddle up with your support peers, the L3 team, or Vladanka / Heli. Together, we can figure out another way for the customer to prove their ownership.

You've got this! Go save the day.