The email message header provides detailed information about the email message that has been received and has encountered problems. Here's how the email header to find and obtain:

  1. Open a new incognito window (press Ctrl + Shift + N)

  2. Open your e-mail in which there is a problem (with the sending, or another)

  1. top right, click the three dots and select> Show original

  1. In the new tab a text document will open.

  • Click on the blue text Download Original to download a file

  • Send this file to for analysis and troubleshooting.