The Advanced Support offers an affordable technical platform support package with SLA based response times backed up by partner Google supporting package. Provides you with around-the-clock L1 support as well as L2 and L3 cloud engineers.
What pains and needs it solves?
- I can't be left alone without 24/7 support with great response times
- I want to have access to Google Technical Support as well
- I am afraid, that we are not able to resolve all critical issues ourselves
Key features
- 24/7/365 support coverage with response times (P1 in 15min)
- access through our engineers to Google Technical Support
- great alternative to official Google Supporting packages
Note: We don't have direct access to your Google Projects.
Price Range
| Tier | Monthly cloud spend (EUR) | GCP Advanced Support Fee |
| 1 | 0 - 10.000 | EUR 500 |
| 2 | 10.001 - 25.000 | EUR 750 |
| 3 | 25.001 - 50.000 | EUR 1.000 |
| 4 | 50.001 - 100.000 | EUR 1.500 |
| 5 | 100.001 - 150.000 | EUR 2.000 |
| 6 | 150.001 - above | EUR 2.500 |