The Advanced Support offers an affordable technical platform support package with SLA based response times backed up by partner Google supporting package. Provides you with around-the-clock L1 support as well as L2 and L3 cloud engineers.
What pains and needs it solves?
- I can't be left alone without 24/7 support with great response times
- I want to have access to Google Technical Support as well
- I am afraid, that we are not able to resolve all critical issues ourselves
- 24/7/365 support coverage with response times (P1 in 15min)
- access through our engineers to Google Technical Support
- great alternative to official Google Supporting packages
Note: We don't have direct access to your Google Projects.
|Tier||Monthly cloud spend (EUR)||GCP Advanced Support Fee|
|1||0 - 10.000||EUR 500|
|2||10.001 - 25.000||EUR 750|
|3||25.001 - 50.000||EUR 1.000|
|4||50.001 - 100.000||EUR 1.500|
|5||100.001 - 150.000||EUR 2.000|
|6||150.001 - above||EUR 2.500|