The Partner-Led Support offers an affordable technical platform support package with SLA based response times backed up by partner Google supporting package. Provides you with around-the-clock L1 support as well as L2 and L3 cloud engineers.
What pains and needs it solves?
- I can't be left alone without 24/7 support with great response times
- I want to have access to Google Technical Support as well
- I am afraid, that we are not able to resolve all critical issues ourselves
Key features
- 24/7/365 support coverage with response times (P1 in 15min)
- access through our engineers to Google Technical Support
- great alternative to official Google Supporting packages
Note: We don't have direct access to your Google Projects.
Price Range
| Tier | Monthly cloud spend (EUR) | GCP Partner-Led Support Fee (5% our of GCP spending) |
| 1 | 1 000 EUR | 50 EUR |
| 2 | 5 000 EUR | 250 EUR |
| 3 | 10 000 EUR | 500 EUR |
| 4 | 20 000 EUR | 1 000 EUR |
| 5 | 50 000 EUR | 2 500 EUR |
| 6 | 100 000 EUR | 5 000 EUR |