The L2 On-Call is provided as a lightweight version of the Incident Management service that offers 24/7 access to L2 and L3 engineers while keeping monitoring, alerting and L1 management the sole responsibility of the customer.
What pains and needs it solves?
- You have established and skilled team, but you got into situations, that you lack some knowledge in the team
- If you don't know, you have nobody else to ask for advice or guidance
- You might have critical issue anytime, so you need to have it in 24/7 mode
- Google and AWS support did not fully understand your use case, so they could not help or their responses were too slow
- You need somebody knowledgable about your situation and understand your stack
Key features
- 24/7/365 access to our L2 and L3 engineers with guaranteed response times (P1 in 15min)
- Reactive Incident Management
- Root Cause Analysis
- Revolgy is onboarded into your processes, so we stay relevant and have information quickly at hands.
Note: - We are fully onboarded into your processes. - We have access into your infrastructure, observability stack, Git repositories and change log. - This package works best with Google Partner Led Support, allowing you to escalate questions to Google engineers.